Terms and Conditions

DELIVERY POLICY

At Billies, our delivery window is between 1:00PM - 5:00PM Monday through Saturday. If you would like your flowers delivered outside of this delivery time, please call the shop to arrange rush delivery. Orders must be placed by 1pm online for same day delivery within Squamish. For later deliveries please call the shop at 604.892.9232 and we will do our best to accommodate your order. We only deliver to Whistler Monday through Friday and require a minimum of 24 hours notice. Pemberton deliveries require 48 hours notice and must be called in to the shop. We deliver to Pemberton Monday through Friday.

For online orders, Billies Flower House will call the recipient in advance to confirm the address and arrange a delivery time. If you would like us to leave the flowers without calling first, you must write those instructions in the order notes section during the checkout process.

Please note that if we leave the flowers based on your instructions, we are not responsible for anything that may happen to them, be it the recipients were out of town or the address was incorrect. If we call the recipient and cannot speak with them to confirm the address and delivery time, we will continue to call until we can reach them. We do not attempt delivery unless we have spoken to the recipient unless you have instructed us to do so. By ordering on-line you agree to these delivery and substitution policies.

DELIVERY FEES

Delivery fees are as follows. Deliveries fees are subject to change.

Squamish/ Valleycliffe/ Garibaldi Highlands/ Brackendale: $15.00 I   Monday through Saturday

Brittania Beach $25/ Furry Creek $28 / Paradise Valley $25 / Squamish Valley $40 I Monday through Saturday

Whistler: $30 I Monday through Friday with 24 hour minimum notice

Pemberton: Please call the shop to arrange delivery. Monday through Friday 48 hours notice

For out-of town, US and International orders, please call the store and we will be happy to assist you. 604.892.9232

SUBSTITUTION POLICY

Occasionally it is necessary to substitute flowers due to variations in supply across the country and seasonal availability. We strive to retain the value and the integrity of the item you have chosen, paying particular attention to colour scheme. All of our arrangements are designed using the season’s best assortment of flowers that are available. The vase shape and size may also be substituted occasionally based on availability.

By ordering on-line you agree to this substitution policy.